What’s in It for You
- Competitive salary package with performance incentives
- Hybrid work flexibility (blend of remote and office-based work)
- Health benefits and paid time off
- Career advancement opportunities in a fast-growing global VA agency
- A supportive, collaborative culture with continuous learning opportunities
- Opportunity to design training that impacts international clients and teams across multiple time zones
- Modern office facilities in Dhaka with access to global resources
What You’ll Be Doing
- Conduct training needs assessments and identify skill gaps across teams
- Design, deliver, and evaluate training programs (virtual and in-person) for new hires and existing staff
- Develop training materials, e-learning modules, and resources to support employee growth
- Facilitate onboarding programs to ensure new team members are set up for success
- Monitor training effectiveness through feedback, assessments, and performance metrics
- Collaborate with department heads (operations, client support, HR) to align training with business goals
- Stay updated with industry trends and apply best practices in training and development
- Maintain accurate training records, reports, and documentation
What You Bring
- Bachelor’s/Master’s degree in Business Administration, Communications, or a related field
- 5+ years of experience in customer support, client service, or account management (BPO or VA industry experience preferred)
- Excellent English communication skills (both written and spoken)
- Strong problem-solving ability with a customer-first mindset
- Proficiency in MS Office Suite, CRM platforms, and online collaboration tools
- Ability to multitask and manage priorities in a fast-paced environment
- Flexible to work shifts covering US/UK/Australia time zones
Sound Like You?
If you’re passionate about empowering people, building talent pipelines, and driving growth through learning, we’d love to hear from you. Apply now and join Bidbat – a global team that’s redefining the future of virtual assistance.
