These Terms and Conditions (“Terms”) govern your use of the services provided by Bidbat (“we,” “our,” or “us”). By engaging our virtual assistant services, you (“Client,” “you,” or “your”) agree to be bound by these Terms. If you do not agree, you must not access or use our services.

Introduction

Bidbat is a global virtual assistant company serving a rich client base. Our seasoned, pre-vetted remote professionals offer a wide range of skills and are ready to support all kinds of businesses 24/7.

These Terms establish the legal framework for the relationship between Bidbat and our Clients. Any additional agreements, including Service Proposals, Project Contracts, or Retainer Packages, form part of these Terms and should be read together.

Services Provided

Bidbat delivers virtual assistant services remotely, including but not limited to Administrative VA, Technical VA, Ecommerce VA, Digital Marketing VA, Airbnb VA, Lead Generation VA, Real Estate VA, and PPC VA. The specific scope of work will be defined in writing before work begins. Services outside the agreed scope may be billed at an additional rate.

Independent Contractor Relationship

All services are performed as an independent contractor. Nothing in these Terms creates an employer–employee, agency, or partnership relationship. You are not responsible for providing employment benefits, tax contributions, or insurance coverage for Bidbat or its team members.

Payment Terms

Fees for services are outlined in the relevant Service Agreement. Payment must be made in accordance with the agreed invoicing schedule. Unless otherwise stated, invoices are payable within 7 days of issue. Late payments may result in temporary suspension of services.

Expenses incurred on your behalf, such as third-party software subscriptions or project-related costs, will be approved by you in advance and billed separately.

Retainers and Unused Hours

If you engage Bidbat on a retainer basis, hours must be prepaid. Retainer hours are valid only for the billing period in which they are purchased and do not roll over unless expressly stated in writing. Work beyond the retainer is billed at the standard hourly rate or as otherwise agreed.

Client Responsibilities

To enable Bidbat to provide services effectively, you agree to supply clear instructions, timely access to required systems, and accurate information. You remain responsible for decisions made using the work we provide and for ensuring compliance with all applicable laws and regulations.

Communication and Availability

We maintain communication with clients through agreed channels such as email, messaging platforms, or project management tools. While Bidbat strives to respond promptly, we do not guarantee 24/7 availability unless specifically contracted. Meetings or calls outside the agreed scope may be subject to additional charges.

Deadlines and Project Changes

We will use reasonable efforts to meet deadlines, but all delivery dates are estimates unless expressly guaranteed in writing. If the scope of work changes or new requirements are introduced, we may adjust fees, deadlines, or terms accordingly.

Confidentiality and Data Protection

Both parties agree to maintain strict confidentiality regarding all proprietary, personal, and sensitive information exchanged during the engagement. We will not disclose such information to third parties without consent, except where required by law.

Bidbat complies with applicable data protection laws and expects clients to provide lawful access to any systems, accounts, or data required for service delivery.

Intellectual Property

Upon full payment, ownership of deliverables created specifically for you under the Agreement will transfer to you. Pre-existing materials, processes, and tools used by Bidbat remain our sole property. Unless agreed otherwise, we reserve the right to display anonymized examples of our work for marketing purposes.

Termination

Either party may terminate this Agreement by giving 7 days’ written notice. We may terminate immediately if you fail to pay invoices, breach these Terms, or engage in unlawful or abusive behavior.

Upon termination, all outstanding fees become immediately due. We will deliver any completed work produced up to the termination date, provided that payment obligations are met.

Refunds and Cancellations

Payments made to Bidbat are refundable if requested within 7 days of payment and stated in a written agreement. If you cancel services before completion of a project or billing period, you remain liable for fees incurred up to the date of cancellation.

Limitation of Liability

Our services are provided “as is,” without any warranty of performance or outcome. To the fullest extent permitted by law, Bidbat’s liability is limited to the total amount you have paid for services in the three 3 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

Dispute Resolution

In the event of a dispute, both parties agree to attempt resolution through good-faith discussions. If the matter cannot be resolved amicably, disputes may be referred to mediation or arbitration before resorting to court proceedings.

Changes to Terms

Bidbat may revise these Terms from time to time. Any changes will be posted on our website and communicated to active Clients. Continued use of our services after such updates constitutes acceptance of the revised Terms.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the UAE and Bangladesh Jurisdictions. Any legal proceedings must be brought in the courts of these jurisdictions.

Entire Agreement

These Terms, together with any Service Agreements or Proposals, constitute the entire agreement between you and Bidbat and supersede all prior discussions, negotiations, or understandings

Last Updated: Sep 01, 2025

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